Mareli Smit
An Experience Architect and Prophet for Purpose, Mareli builds substance and significance into human-to-human, brand-to-customer, and brand-to-employee relationships.
Skilled in marketing, corporate communications, coaching, facilitation and dry humour, Mareli is experienced in designing meaningful customer and employee journeys that inspire, unite and align both brands and people. With knowledge on both consumer neuroscience and the fundamentals of organization and relationships systems coaching, she helps brands arm themselves with unique tools to transform their internal culture.
Think back to your last truly amazing positive customer experience. Do you still remember the person who made it exceptional? Can you picture their...
Photo Credit: Mareli Smit Think about the last drama or action movie you watched. The characters in films that frequent our screens usually...
123RF Connection. Being Real. Caring. These are deep-seated qualities that are important to me at home and work. It has been...
Image credit: Brandlove Customer Experience (Pty) Ltd. As an introduction at all of our workshops, we ask delegates to tell us their name and...
Copyright Brandlove Customer Experience (Pty) Ltd. Once upon a time there was a picture perfect authentic brand… As customer experience professionals, we are always on...
My sons (6 and 8 years old at the time) watched a programme called Miles from TomorrowLand which I caught a glimpse of the...
Tambov, Russian Federation - March 24, 2015 Lego figure heads on black background. Studio shot. Copyright: rosinka79 / 123RF Stock Photo/] There are many...
We've all been there. That grudge payment we have to make. And on top of it, to make it, we need to...
Image:Copyright: josefkubes / 123RF Stock Photo In my line of work we do a lot of mystery calls and immersions and I am always amazed...
In celebration of Global CX Day on 5 October 2016 it is perhaps time to look at Customer Experience with a different lens on...
Marketing as we know it is changing We all know the 4 P’s of the marketing mix: product, place, promotion and price. But I want...
I was recently introduced to a new way of looking at business and customers as a whole. As a marketer at heart this paradigm...