An Experience Architect and Prophet for Purpose, Mareli builds substance and significance into human-to-human, brand-to-customer, and brand-to-employee relationships.
Skilled in marketing, corporate communications, coaching, facilitation and dry humour, Mareli is experienced in designing meaningful customer and employee journeys that inspire, unite and align both brands and people. With knowledge on both consumer neuroscience and the fundamentals of organization and relationships systems coaching, she helps brands arm themselves with unique tools to transform their internal culture.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.