Drew Stevens
Drew Stevens
Drew J. Stevens Ph.D. (Dr. Drew) is the author of Split Second Selling and the soon to be released Ultimate Business Bible and six other business books on sales, customer loyalty, self mastery and business development solutions. Drew helps organizations to dramatically accelerate revenue and outstrip the competition. He conducts over 4 international keynotes, seminars and workshops per year.
Cold Calling Killers
I like you am frequently bombarded with cold calls and find them not only intrusive but also unprofessional. Those familiar with my columns know...
What’s Killing Your Practice
I was in my office conducting a coaching session when I heard my wife in the other room engaged in an argument. Once completed,...
How to Keep Patients For A Long Time
Over time I have found the easiest way to be successful with patient expectations is to think about patient service from start. Every practice...
How to Ease Patient Stress
During a recent examination one of my physicians began to diagnose my issue and began to speak in either Aramaic or some such hieroglyphic....
Taking Aim on Telemarketing
There is apparently a new law that is taking effect for consumers that receive droves of robo calls from telemarketers. Instituted from a case...
Waiting Room Wonders
I am always amazed by physician waiting rooms and how they alter from practice to practice. Recently while visiting with one physician I arrived...
Front Desk Follies
I recall a time when Bree handled the front desk for a very prominent physician. Bree was a very nice young women but rather...
Tips for Stopping Sales Failure
It is unbelievable that so many people think that they can sell. Selling like any other profession requires tenacity, patience and professionalism. Suggesting that...
Successful Networking
Listen, you can go to all of the networking meetings under the sun and collect hundreds of business cards while you're at it but...
Business Nightmares! January 2012
It was reported during the recent Christmas season that Best Buy who took orders during Black Friday was telling consumers that they were not...
Talent Management Trends in 2012
The devastating impact of the recession is hopefully nearing and end and as it does changes begin to take precedent. During every recessionary period...
What to Watch for in Marketing 2012
Consumer behavior, customer loyalty and brand have become iconic buzzwords during this millennium. If the next 11 years are as innovative and fast paced...
What to Watch for in Customer Service in 2012
As the end ends it is time to think about ramping up for the 2012 year. With the numerous uncontrollable factors of politics, economics...
What to Watch for in Sales in 2012
It seems like yesterday most sales professionals and sales managers were planning goals and speculating on the year. All might have predicted, perhaps hoped...
What to Watch For in 2012
The end of the year is coming to a rapid close. It seems like yesterday we were sipping beer by the pool and thinking...
How to Create a Year End Sales Blitz
For you and many others the year has been very difficult. Between the lack of spending form clients and the rhetoric of Capital Hill...
What Do Brands, Service, and Social Media Have in Common?
With over 750 million people on Facebook and another 135 million people on linkedin it is always surprising to see how easy it is...
Memories: Are you Making Them With Clients?
Did you ever wonder why the phone does not ring? Do you ever panic when prospective individuals ask you what you do and your...
5 Ways to Close Business Before Year End
Many individuals are concerned about closing business before year-end. I find that whether a consultant, a soloprenuer or a retail establishment it comes down...
Failure Is An Option
John C. Maxwell once stated. "A man must be big enough to admit his mistakes, smart enough to profit from them, and strong enough...