Lauren has worked for many years as a community composer, strategist, leader, mentor and coach in formal organizations to help organizations identify, create, build, and cultivate communities. She helps coach business and community leaders to ignite their passion while unleashing their potential through technique sharing, individual learning and goal setting.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.