Teresa Cottam
Teresa Cottam
TERESA COTTAM is the Author of Telecoms Customer 2035, which exposes why telcos have spent billions on tech but failed to fix churn and flatlining revenues - because they forgot the most important thing *the customer*. Founder and Chief Analyst at Omnisperience, she has 30 years experience fixing telco customer experience, monetisation and value creation having led practices in some of the world's leading analyst firms. She is a judge for the World Communication Awards and a contributor to TM Forum. She has a relentless focus: customer first, last and always.
Why Your Customer Communications Can Indicate Something Is Structurally Wrong
Mindless communication destroys loyalty and damages relationships. And yet it's all too common.
Let’s Make 2026 – The Year of the Customer
New year. New start. And if we're going to make 2026 the #yearofthecustomer we need to be honest. Most companies still cling to a 1990s...
Effective communication & engagement are the keys to unlocking customer value in telecoms
The global telecoms market - or the digital service provider (DSP) market, as we now like to be known - is giddy with excitement...