Home Authors Posts by Teresa Cottam

Teresa Cottam

Teresa Cottam
Teresa Cottam leads research & analysis at communications industry analysts Omnisperience. She is a renowned expert on customer experience, employee experience, customer communications & engagement, pricing, packaging & bundling, billing & charging. Teresa is a judge of the GSMA’s Global Mobile Awards (GloMo’s) for customer experience and enterprise innovation, the UK Cloud Awards, and for Tech Trailblazers. She previously held senior positions at Telesperience, Analysys Mason, Chorleywood Consulting, Informa and Ovum. Teresa helps TMT companies gain value from experience.

Effective communication & engagement are the keys to unlocking customer value in telecoms

The global telecoms market - or the digital service provider (DSP) market, as we now like to be known - is giddy with excitement...

New Posts