Tim Beeson

How cloud technology can help businesses reach more customers globally

We live in a global economy, but that doesn’t mean it’s easy for every organization to go global. Many small and medium-size businesses struggle to overcome the barriers that stand in the way of an international expansion. The process is quite extensive, but it...

Call centers are putting customer financial data at risk – here’s how to stop...

Everyone knows about the risk of credit card skimmers at gas stations and ATMs, particularly those located away from official bank branches. The convenience factor is difficult to resist, however, so many of us still pay at the pump and still use ATMs anywhere...

Social distancing is the ultimate test case for remote work

There once was a time when employers asked, “Is remote work the future?” Now, in an effort to practice social distancing, many businesses have abruptly transitioned to a fully remote workforce. For many, it will be a proving ground that remote working does indeed...

How AI and customer service talent are coming together for greater efficiency and productivity

A new industrial revolution is upon us, and it is being led by a whole host of groundbreaking technologies, including artificial intelligence (AI). From entertainment and search engines to e-commerce and more, AI has already had a tremendous impact on a number of industries....

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