Tim Beeson

Social distancing is the ultimate test case for remote work

Tim Beeson -
There once was a time when employers asked, “Is remote work the future?” Now, in an effort to practice social distancing, many businesses have abruptly transitioned to a fully remote workforce. For many, it will be a proving ground that remote working does indeed...

How AI and customer service talent are coming together for greater efficiency and productivity

Tim Beeson -
A new industrial revolution is upon us, and it is being led by a whole host of groundbreaking technologies, including artificial intelligence (AI). From entertainment and search engines to e-commerce and more, AI has already had a tremendous impact on a number of industries....

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Customer Success: The North Star for CX Leaders

CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Remote work is growing! Online Micro Lessons in Trust Building and Empathy

How do you build a relationship in a ”socially distant” environment? CXU offers a micro-learning training program on how to apply empathy and build trust. Try our short lessons on how to build trust and show compassion. Micro lessons in CX: Trust and Empathy.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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