Tim Beeson
Holiday cheer can last well into the new year for customers and contact center...
The holidays are here, but it won’t be long before the glowing decorations are packed up and stored away until next year. It’s the same cycle annually, but it’s not the only constant that should remain. As businesses prepare for the weeks and months...
The digital transformation is about people, not just technology
The coronavirus pandemic has served as an important reminder of the need to work together. At a time when employees are widely distributed, with as many as 75 million people working from home, this can be very difficult to achieve. Technology is helping to...
How cloud technology can help businesses reach more customers globally
We live in a global economy, but that doesn’t mean it’s easy for every organization to go global. Many small and medium-size businesses struggle to overcome the barriers that stand in the way of an international expansion. The process is quite extensive, but it...
Call centers are putting customer financial data at risk – here’s how to stop...
Everyone knows about the risk of credit card skimmers at gas stations and ATMs, particularly those located away from official bank branches. The convenience factor is difficult to resist, however, so many of us still pay at the pump and still use ATMs anywhere...
Social distancing is the ultimate test case for remote work
There once was a time when employers asked, “Is remote work the future?” Now, in an effort to practice social distancing, many businesses have abruptly transitioned to a fully remote workforce. For many, it will be a proving ground that remote working does indeed...
How AI and customer service talent are coming together for greater efficiency and productivity
A new industrial revolution is upon us, and it is being led by a whole host of groundbreaking technologies, including artificial intelligence (AI). From entertainment and search engines to e-commerce and more, AI has already had a tremendous impact on a number of industries....