Shubha Mishra
Shubha Mishra
Shubha Mishra is a Staff CX Data Scientist at AppFolio with 13+ years of combined industry and research experience. She specializes in Service analytics, AI-driven decision systems, AI governance, and experience measurement. Her work focuses on system-level frameworks and governance & CX metrics in B2B. Her background is in Computer Science and Information Systems, with research in Machine Learning.
Escaping the Point Solution Trap: Why Systems Thinking Is the Missing Link in AI Governance
A three-step framework for governing AI as a unified, accountable system