Home Authors Posts by Richard Owen

Richard Owen

Richard Owen
President and CEO of Satmetrix, Richard Owen co-authored Answering the Ultimate Question with Dr. Laura Brooks, which empowers organizations of all sizes to use the Net Promoter loyalty metric and customer experience management program to fuel profitable growth. Want to learn more about Net Promoter? Check out the Net Promoter on a napkin video.

Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday

Black Friday. Cyber Monday. They've become a national tradition right alongside the holiday turkey and stuffing. But what can you do to ensure your...

New Posts