Nishtha Singh works as a Presales Manager with a software development company named TatvaSoft UK. She relishes writing about various technology trends, management and much more. She simply aims to spread her knowledge of the latest technologies through her online contribution.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.