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Genesys and NextiraOne Deploy Customer Contact Center for Macif Assurances

Genesys and NextiraOne Deploy Customer Contact Centre for Macif Assurances * France's leading provider of auto, protection and home insurance, makes customer relations its top priority and has acquired the most extensive contact centre in the industry WOKINGHAM, April 3, 2007 -...

Credit Union Member Loyalty Examined in Study by Filene Research Institute, Satmetrix

MADISON, WI and FOSTER CITY, Calif. -- April 2, 2007 -- Filene Research Institute, and Satmetrix today announced the availability of a new study that examines member loyalty for 17 leading credit unions using Net Promoter®, the loyalty metric co-developed by Satmetrix and...

Sage CRM Solutions Receive ISM Inc.’s Top 15 CRM Awards for Small to Midsize...

SageCRM and Sage SalesLogix continue annual recognition within intensive CRM product evaluation program Scottsdale, Ariz. – March 30, 2007 – Sage Software announced today that SageCRM/SageCRM.com and Sage SalesLogix have been selected by ISM Inc., Customer Relationship Management (CRM) and eCustomer strategic advisors, as...

Motorola Brings the Office to the Mobile Worker With New Sleek Handheld Computer

Durable MC35 Enterprise Digital Assistant Combines Phone, Computer, GPS, Camera, and Bar Code Reader in One Compact Device ORLANDO, Fla. – CTIA WIRELESS 2007 – 27 March 2007 – The new enterprise mobility business from Motorola, Inc. (NYSE: MOT) today introduced the MC35 Enterprise Digital...

The Emetrics Summit Announces Speaker Roster and Agenda for the Big Picture Event in...

SAN FRANCISCO, CA -- (MARKET WIRE) -- March 13, 2007 Today, the Emetrics Summit announced the speakers and agenda for the "Big Picture" event in San Francisco, May 7-9, 2007. The West Coast event builds on the success of the 2006 Emetrics Summit series...

BMG Showcases Innovation Best Practices of Blue-Chip Companies

London, UK, 30th of March 2007: Breakthrough Management Group (BMG) is to release 'Inside the Innovation Elite', an online executive briefing that features real-world best practices in innovation. The 60-minute at-your-desk resource costs just £150 and features case studies of innovation leaders, including...

Pivotal CRM Blog Available in English Now!

"Pivotal CRM Blog – Your everyday Pivotal Web Toolkit" (www.pivotalcrm.info), a weblog on topic of Pivotal CRM, is now available in English version. All of the just published articles and information beginning from today are available in two language versions: English and Polish....

Cincom Synchrony Wins Product of the Year for Call Center Desktop Capabilities

CINCINNATI, Ohio -- March 29, 2007 -- Call Center Magazine has awarded Cincom Systems' Synchrony(TM) its 2007 Product of the Year for its integrated desktop capabilities for both administrators and agents. Synchrony Central is the administrator's "command center" that provides quick access to all...

Altitude Software Showcases Competitive IP Solution at Europe’s Main Contact Center Show

Paris, France, March 29th, 2006 – Altitude Software, a leading independent contact center solutions vendor will unveil the Altitude IP Contact Center at the international call center event, SECA 2007 (Stand A18/B17, 3-5 April, Porte Versailles, Paris, France). The newly released Altitude uCI...

AllBusiness.com Launches “Sales Solution Center”

First of Several "Business Centers" Offering Targeted Business Advice San Francisco, CA – March 20, 2007 – AllBusiness.com, Inc. (www.allbusiness.com), a leading online resource for small and mid-size businesses (SMBs), today announced the launch of its "Sales Solution Center," which provides tips, expertise and best...

Sage SalesLogix Automates Global Sales Team Management

Eliminates 42 Days of Data Processing for Atlanta Nisseki CLAF, Inc. Sage Software announced today that Atlanta Nisseki CLAF, Inc. (ANCI), a manufacturer of CLAF, a non-woven, engineered fabric used in packaging and to reinforce other materials, is using the Sage SalesLogix CRM solution to...

Scottish Council To Boost CRM With Ciboodle

Graham Technology wins tender to improve customer experience Glasgow, U.K. – March 29, 2007 – Graham Technology, a provider of customer-oriented business software and services, today announced it has won a tender with Falkirk Council to help the organisation improve the experience of...

Document Automation Process Leader Adds to SaaS Portfolio With Release of Fax Services for...

New on demand service enables organizations and users to send and manage faxes from directly within their SAP system without installing any software or hardware Madison, WI, March 28, 2007 – Esker, the leader in document process automation solutions, announced today the release of Esker...

Surado Names Enterprise Exchange Systems as Exclusive Distributor in North America

News Surado Solutions, Inc. 2060 Chicago Ave. · Suite C5 · Riverside · CA · 92507 · USA Telephone: (951) 682-4895 · FAX: (951) 682-3846 www.SuradoCRM.com Media Contact: Rebecca McCloskey (800) 4SURADO (800) 478-7236 ***For Immediate Release*** Surado Names Enterprise Exchange Systems as Exclusive Distributor…

Customer Relationship Metrics’ EQM Program Honored by “Call Center Magazine”

Sterling, Virginia, 03/27/2007: Customer Relationship Metrics, L.C., the inventors of real-time IVR post-call surveying in the contact center industry, announced today that its EQM program has been selected 2007 Product of the Year by Call Center Magazine. The EQM program combines advanced-IVR post-call surveying...

Portugal’s TV Cabo Operationalizes Customer Experience Improvement With ResponseTek

Vancouver, BC – March 28, 2007– ResponseTek Networks Corp. (http://www.responsetek.com), the global on-demand Customer Experience Management (CEM) software vendor, today announced that TV Cabo, the leading Portuguese triple play operator, has selected ResponseTek:CEM to improve their delivered customer experiences. TV Cabo, a subsidiary of PT...

ASC Realigns With a Renewed Focus on North America

Opens New Headquarters with New Management and Staff Hoesbach/Germany, March 27, 2007 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced a realignment and renewed focus on North America by opening a central headquarters in Mahwah,...

Five9 Introduces On-Demand Call Center Solutions for Small Businesses

PLEASANTON, Calif. (March 27, 2007) — Five9, Inc., the leader in on-demand call center solutions, today introduced two call center packages designed for small businesses. These packages are aimed at providing small businesses with an affordable way to significantly boost both their sales and...

Motorola Brings the Office to the Mobile Worker With Sleek Handheld Computer

Durable MC35 Enterprise Digital Assistant Combines Phone, Computer, GPS, Camera, and Bar Code Reader in One Compact Device ORLANDO, Fla. – CTIA WIRELESS 2007 – 27 March 2007 – The new enterprise mobility business from Motorola, Inc. (NYSE: MOT) today introduced the MC35 Enterprise Digital...

CMS Watch To Release New “Web Analytics Report”

Report will evaluate major web analytics vendors and identify best practices Silver Spring, MD, USA – CMS Watch, a vendor-neutral analyst firm that evaluates content technologies, will release a new Web Analytics Report next month. The forthcoming report will sort through the complexities of selecting...

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