News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
Konica Minolta Introduces Bizhub 181
Newest Monochrome bizhub is Designed for Ease-of-Use, Versatility and Productivity RAMSEY, N.J. – October 3, 2007 – Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta),...
Cordys Targets the United Kingdom
Industry Veteran Jan Baan Driving Force For Change A new name has entered the UK IT market with one of the best known names in...
Uniloc To Present on Preferred License Management at Intraware Conference
Uniloc USA Inc., the technology leader in device-based authentication for protecting intellectual property, announced today that Casey Potenzone, CIO for Uniloc, will present alongside...
EGain Announces Free Best Practice Assessment for Enterprise Contact Centers To Recognize Customer Service Week
eGain's Best Practice Assessment Study™ (eGain BPAS™) provides a 360-degree assessment and an actionable roadmap to customer service excellence and operational efficiencies Mountain View, Calif....
CallMiner Bolsters Executive Team To Support Continued Growth and Leadership Position in Speech Analytics
Terry Leahy Hired as President and CEO; Jeff Gallino Named Chairman of the Board and CTO Fort Myers, Fla. (October 2, 2007) – CallMiner,...
IT Europa Extends Coverage of Southern European Markets
• New correspondent appointed for the region (London – 2nd October 2007) IT Europa is pleased to announce the expansion in its southern European coverage…
Ciboodle Awarded Best Product at Call Centre Expo
Graham Technology product recognised for its ability to improve customer service Graham Technology, a provider of customer-oriented business software and services, was last week revealed...
New Breed of “Web Manager 2.0” Replacing Traditional Webmaster Role
CMS Watch Finds Web Managers Putting New Demands on Technologies Silver Spring, MD, USA – CMS Watch, an independent analyst firm that evaluates content management...
Stewart Staffing Solutions Builds Out Offsite Call Center Operations With Five9 Virtual Call Center
Five9, Inc., the leader in on-demand call center solutions, today announced that Stewart Staffing Solutions has deployed the Five9 Virtual Call Center(TM), helping them...
Mimosa Systems Appoints Industry Pacesetter Bob Kruger as Senior Vice President of Engineering
Former Microsoft, BMC Software, and Citrix Executive to Spearhead Expansion of Product Line As Mimosa Supports Unified Communications with Live Content Archiving Mimosa Systems™, a...
Ingres Addresses Customer Demand Through Services Acquisitions in EMEA and APAC
Luminary Solutions Ltd in the UK & MIS in Australia Offer Proven Experience In Application Development & Customer Service Slough, United Kingdom, 1st October 2007...
Aon Fuels Growth With ResponseTek NPS Solution
ResponseTek Delivers Information Employees Need To Improve Vancouver, BC – October 1, 2007 – ResponseTek Networks (http://www.responsetek.com), the leading on-demand customer experience management software vendor,...
Konica Minolta Expands Sports Marketing Effort as Gator Bowl Classic Title Sponsor
Leverages New Years Day Bowl Game to Generate Greater Brand Awareness; Unveils New Gator Bowl Logo Jacksonville, Fla. and Ramsey, N.J. – October 1, 2007...
Amcat Launches Call Center Software Within Stellar
Amcat, a leading provider of intelligent customer contact solutions has recently deployed its multi-channel communications software solution, Contact Centre Suite (CCS) into the European...
Altitude Software Receives a 2007 INTERNET TELEPHONY Excellence Award
Altitude IP Contact Center Honored For Delivering Exceptional VoIP/IP Communications Solutions Lisbon, Portugal, September 28th, 2007 – Altitude Software, a leading independent contact center solutions...
Nominations Now Open for Contact Centre Innovation Awards 2008
Presented by the Professional Planning Forum, the Contact Centre Innovation Awards 2008, offer recognition for work that has made a significant impact on contact...
Numara Software Launches New Version of Award-Winning Numara FootPrints
Numara FootPrints 8 Combines ITIL Compatibility with Enhanced Usability to Deliver the Most Powerful Service Desk Solution on the Market Today Tampa, Fla., September 26,…
ArcSight Debuts Comprehensive, Scalable and Cost-Effective PCI Protection Solution
AirTran Airways, BFS Retail and Commercial Operations, LLC, OfficeMax and Princess Cruises Select ArcSight PCI Protection Suite to Safeguard Cardholder Data and Enforce PCI...
State of CRM: Study Finds CRM Growth and Competition on the Upswing
Sept. 26th, 2007…Wilmington, MA… Sales Managers, under pressure to do more with the same or less resources are increasingly upgrading existing CRM systems or...
MTN To Enhance Customer Experience With eGain-Enabled Multichannel Customer Service
Leading cellular network operator in South Africa selects eGain software for email and call centre knowledge management Slough, UK, September 25, 2007: eGain (OTC BB:...