Matt McConnell
Matt McConnell
Matt is Chairman, President and CEO of Intradiem. Matt co-founded Intradiem with a vision of helping companies increase the level of customer service they deliver using automation technology. Today, Intradiem is the leader in workforce automation with over 230,000 contact center employees who use Intradiem’s solution daily.
Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years have taught us a...
The Intersection of Humans and Technology – The Future of Customer Service
Every few years, a new customer service channel arrives on the scene with claims that this technology will be the main service channel and...
The Call Centers’ Missing Link Between Insights and Actions
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that could be leveraged to...
The Call Center of the Future is Here and Not Going Anywhere
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating back to 2000, and...