Michael is a fractional CMO, marketing adviser, serial brand builder, author, & strategist to global brands. He's grown his passion project New Earth Knowledge™ to 61k followers since 2019 and also shares perspectives on succeeding in the creator economy via his leading podcast, MODELS OF MASTERS.
As a thought leader, Michael's insights have been featured on outlets including Forbes, Hyken.com, JeffBullas.com, Content Marketing Institute, and Convince & Convert.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.