Krysta Gahagen
Krysta Gahagen
Krysta is a Product Marketer at Sparkcentral, the leading digital care platform for issue resolution. Krysta currently works with customer-centric brands to develop and strengthen successful social and mobile service strategies based on industry trends and proven results.
5 Steps to Start Your Digital Care Journey
Digital messaging and mobile care take over As most customer experience leaders already know, digital care is the future of customer service. And for good...
Contact Center Survey Reveals How Leaders are Preparing for a Digital Future – 2018 Report
The results are in: Sparkcentral’s latest contact center survey data is now available as a free report Driving customer-centric service in the contact center environment...
How to Drive Customer Intimacy in the Contact Center
I was seated in the middle seat of the first leg of a recent trip and wanted out. There wasn’t anything I could do...
The Impact of the General Data Protection Regulation (GDPR) in the Contact Center
2018 is a big year for data protection. The General Data Protection Regulation (GDPR) is a significant piece of legislation designed to strengthen and...
Process vs. Progress: Don’t Let Process Hinder Your Customer Experience
Are you letting the process get in the way of progress when it comes to your customer experience? Ask yourself if this sounds familiar: The...
Solution-Based Service: The Backbone of a Great Customer Experience
I completely missed the sign on the front door as I walked into a coffee shop a couple of days ago. As the line...
Messaging: The Next Generation of Customer Support
In the last decade, brands have begun adopting digital channels beyond email to better interact and communicate with their customers. As social media and...