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Kevin Bottoms

Kevin Bottoms
Kevin Bottoms is Global Vice-President of Business Development at TELUS International, a global BPO and ITO company with over 25,000 team members around the world, including in Canada, the United States, Central America, Europe and Asia. With a strong focus on serving fast-growing tech, fintech, financial services, and travel and hospitality companies, TELUS International is the global arm of TELUS, one of Canada's largest telecom companies. Learn more: telusinternational.com.

How Big Banks and Fintechs are Working Together to Innovate the Customer Experience

Comparing financial technology (fintech) companies to legacy financial institutions can invoke an image of David and Goliath....

Call Centers Get Savvy for 2013

In the past, contact centers got a bad rap for being cost centers. So it's not surprising that outsourcing decisions were largely based...

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