Jason Sterns
Jason Sterns
Jason is VP of Business Development at Transparent BPO, a trusted nearshore outsourcing provider. With more than 14 years of experience in the contact center industry, Jason has a passion for finding the right fit for his customers.He has had the pleasure of working with a broad array of sectors providing solutions that include customer care, customer acquisition, technical support, back-office operations, customer self-service solutions, and process improvement projects.
How Contact Centers are Responding to the COVID-19 Crisis
“While we’re not back to ‘business as usual,’ we are starting to see business reopen and adapt to a new normal,” said customer service...
3 Drivers of U.S. Contact Center Agent Attrition & 1 Cost-effective Solution
I consistently hear from contact center professionals that attrition in 2019 is higher than ever, and many new-hire classes intended to accommodate seasonal ramps...
5 Ways to Transform Contact Center Customer Experience in 2020
Customer satisfaction with contact centers is down, according to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm. Customers are...
How Changing Customer Expectations Affect Churn
It's no surprise to anyone in the contact center industry that customer expectations of service have changed thanks to advancements in technology, such as...
Customer Satisfaction With Contact Centers Down, New Report Says
Consumer satisfaction with contact centers is down, says a report from CFI Group. In its Contact Center Satisfaction Index (CCSI) 2019, market research firm CFI...
How Call Centers Can Help Close the Customer Experience Gap in 2019
U.S. brands are out of touch with their customers' needs says Forrester’s Customer Experience Index, recently released. The result is a "dangerous gap" in...