Henrik Roth
Henrik Roth
Henrik is Co-Founder & CMO of HappySupport today. Previously he scaled neuroflash from early PLG experiments to 500k+ monthly visitors and €3.5M ARR, then repositioned the product to become Germany's #1 rated software on OMR Reviews 2024. Before SaaS, he built BeWooden from zero to seven-figure e-commerce revenue. At HappySupport, he and co-founder Niklas Gysinn are solving the problem he saw at every company: documentation that goes stale the moment developers ship new code.
Six Help Center Problems That Quietly Sabotage CX — and Undermine AI-Powered Support
Interviews with 41 SaaS support and CX leaders revealed the same six help center failures that erode CX and cause AI-powered support to give confident…