Harrison Hunter
Harrison Hunter
Harrison is the CTO of MaestroQA. He has been in the customer support industry for two years, and the customer experience industry for five. He was accepted to MIT at 15 years old, studied Computer Science and Electrical Engineering, was an All American in Track and Field, and did research in MIT’s artificial intelligence lab (CSAIL).He’s 6’8” (but has a wingspan of 7’2”...no one’s perfect), used to compete in yo-yo, is pescatarian, and loves NYC.
For Customer Support Agents to Improve CSAT – Focus on These Two Things
Customer satisfaction (CSAT) is one of the most important metrics in customer service. Given its importance to the customer and your business, many teams...