Enea Dervishi
Enea Dervishi
I am the director of operations at Simetrix Solutions, based in Durres, Albania.
My leadership focus is helping companies manage the operational process of outsourcing, improving cost efficiency, managing employees, budgets, and corporate policy.
South Africa’s BPO Success: A Triumph of Marketing, Not Capability
I often visit London and talk to companies in the UK that need help with their business processes and customer service, but I’m always...
From Load-Shedding to Low Risk: Why Albania Beats South Africa for BPO
In my recent Customer Think article ‘From Beaches to Business: Why Albania’s BPO Wave Is About To Break’ I explored the idea that executives...
Why BPO Partnerships Are Powering A New Era Of AI Transformation
Source: Unsplash It’s no surprise that outsourcing has often been used to drive change in organizations. It can be extremely difficult to steer companies in...
Albania Is Europe’s Next BPO Powerhouse – Built on Innovation
When I wrote this Customer Think article about BPO in Albania last month, I was thinking about the best way to introduce Albania to...
Beyond Table Stakes: Albania Is Reframing Europe’s BPO Map
I was recently invited to appear as a guest on the CX Files podcast to talk about an article I wrote right here on...
From Beaches to Business: Why Albania’s BPO Wave Is About to Break
Ask Google Trends about ‘Holidays in Albania’ and what will you find? The Trends tool measures the popularity of different search terms on Google....