Peter Psichogios
Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
No LUV on SWA
There is no longer an excuse to miss a daily blog because you are flying. This can be both a good thing and a bad...
If You Are Not Hassle Free, You Are Pretty Much a Hassle!
I think now more than any time in history experiences are what matter. This is true if you are an individual contributor or a leader.…
iBeacon is Going to Deliver New Retail Experiences
With iBeacon, retailers (and manufacturers) can now provide detailed walking directions to the precise location in the store where a product is located. Digital circulars,...
6 Major Theories of Motivation
Last year I adapted Fred Nickols' research on the major theories of motivation as they applied to recognition. Fred has been helping improve the...
Create and Keep Delighted Customers
Recently, I've been having quite a bit of dialogue in different Human Capital, OD, learning and HR communities. There has been a lot of debate...
The Power of Customer Story Telling
What is your story? More importantly, are the stories being told about you, your department or your organization the ones you want being told? If…
Top 6 Service Anniversary Program Mistakes
We were recently with our sales partners in Holiday Valley, NY where we discussed best practices to creating a culture of recognition as well...
Two Key Elements of Employee Engagement
The reason I think employee engagement is so important is that it is the only way to consistently create great experiences for your external...
Three Steps to Become the Chief Obstacle Remover
Removing obstacles is really a three level process. First you have to look at addressing any obstacles in your internal service cooperation. Often times that…
If You Want To Blow Away Your Customers Start From the Inside Out
What your customers believe about you and your organization can never be better or stronger than what your employees believe about you and your...
No BS is Required to Create Exceptional Experiences
One of the things that is consistent with the organizations we work with all over the globe is that the best service organizations and...
6 out of 10 of Your Customers will leave you!
If that is not scary enough, consider the following. I still believe organizations, their leaders and thus the front line lose sight over both the...
How Smooth is Your Customer’s Journey
"Customer experience" is literally how your customers perceive their interactions with your company. Those interactions occur at each step along a customer journey. That journey…
Aim for Exceptional Experiences
What would happen if the experiences within your organization were so legendary that the rumor mill was filled with positive stories that spread like...
Seven Steps To Better Engagement
Recently I have been writing about how I do not think engagement is enough to create exceptional employee and customer experiences. At CSI we think...
Create Intense and Sustainable Employee Engagement
Tomorrow I am going to share the seven keys to creating intense employee engagement. The reason I think employee engagement is so important is that...
How Flexible are You?
Leaders need to focus on creating great experiences. This requires being flexible. Flexible with different individuals and flexible with the same individual. Leaders need to…
The Type of Experiences You Create Dictate the Type of Stories Told About You
Do you think your employees and your customers know the difference between a good experience and a bad one? Do you think the cumulative effect...
You and Your Organization’s Best Investment is Keeping Your Customers for Life
Often times, when people think about enhancing employee or customer experiences they mistakenly think that experience enhancement is going to cost them more money. Nothing...
Internal Service Cooperation is a Big Strategic Advantage
Internal service cooperation is how you win today! In our work with big giant brands, one of the first things we typically ask senior leadership...