How Flexible are You?

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Leaders need to focus on creating great experiences.

This requires being flexible.

Flexible with different individuals and flexible with the same individual.

Leaders need to provide direction, and once that is established, their role shifts to providing support which is primarily done by removing obstacles.

Obviously in addition to the manager’s focus on employees, it is important to understand what your external customers value as well.

Do you know what your external customers value?

Do you know what your external customers deem important?

When you put your employees in a position to deliver value for your external customers it creates a positive cycle.

This positive cycle enhances the employee’s esteem and engagement by enabling them to solve customer problems and respond to customer issues.

If you are a manager and you want to know how you are doing with your internal customers, the answer to the following question will give you the insight you need:

Would your employees in your work group recommend coming to work for your organization, your team and specifically you as a leader?

Now be honest! Would they?

How Flexible are You?

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Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.

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