Peter Psichogios
Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
Positive Experiences Lead to Positive Stories
I think there are certain professions that are more challenging than others to remain positive and to see every interaction as an opportunity to...
Engagement – You Feel the Difference!
I think it is tremendously easy to tell the difference between being served by a customer facing associate who is engaged versus one who...
Thank You Michelle For Creating a Great Customer Experience on AA #1005
If you are a leader, are you putting your people in a position to do the right thing, at the right time, the right...
Cross Functional Excellence is the Key!
Many companies and their leaders make the mistake of thinking that it will cost more money and take more effort to enhance the service...
The World’s Most Powerful Yet Under-Utilized Business Strategy
I know I often times sound like a broken record. Yet, that is OK as I believe deeply that repetition is the mother of...
Celebrate What You Want to See More Of
In my experience, a lot of times, people focus on what they do not want to see more of or are afraid of. An important...
Leading With Stories and Symbolism
Let's all face it, there is nothing faster or more effective and in many cases nothing more scary than the organizational rumor mill. Today with...
Are you a Boss or a Leader?
My partner, Steve, forwarded me a bulleted list he received from Sheryl Tuchman, SPHR, Founder and CEO at Tools 2 Succeed, Inc that I...
Enhance Your Internal Service Cooperation
Exceptional customer experiences result from exceptional employee experiences. Internal service cooperation is critical to this. You need to maintain the same positive, upbeat attitude...
Get to Know Your People Beyond the Job They Do
I've written before about Rock Star Recognition where I said you have two primary roles as a leader: 1. Treat your employees like celebrities2. Remove...
Don’t Sugar Coat It
Peter Psichogios on October 30, 2013 Senior leaders must listen to and act on the truth. Trust but verify. Are you addressing facts that have…
The Difference Between Rewards and Recognition
Do you know the difference between rewards and recognition? You need to. Both are important. They work together. Too many people lump them into...
Removing Obstacles is a 3 Level Process
As a leader, your primary job is removing obstacles. Make sure you solicit feedback and input from your team about policies, procedures, or obstacles...
8 Keys to Good Employee Recognition and Engagement Programs
Here's an infographic with the 8 Keys to Good Employee Recognition and Engagement Programs. Simple, aren't they? I bet they are not the same as…
Creating Intense Employee Engagement
Creating intense employee engagement is about commitment. It's not about a program of the month. Here's a few questions you should ask yourself....
Creating Aligned Employee Recognition
If I ask you what you've aligned your employee recognition program with, can you tell me? If you have a general answer like "we...
Employee Engagement Profit Chain
Great service experiences and customer loyalty are an inside out proposition. Don't forget the critical elements of the employee engagement profit chain in the...
Inclusiveness Creates the Opportunity for Employee Engagement
Are you inclusive with your recognition? Do you, as a manager, ensure that recognition opportunities are widely available? Everyone must have the opportunity...
CULTURE eats strategy for lunch!
At CSI international, we think that organizational culture is queen. Without a clear and vibrant culture we think you are destined to be a laggard.…
LUV Lost then Found at SWA
Yesterday, I shared with you the story of my last flight on SWA where I felt zero LUV. If you missed it, you should...