Don’t Sugar Coat It


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Peter Psichogios on

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Senior leaders must listen to and act on the truth. Trust but verify.

Are you addressing facts that have been verified? Are you dealing with reality?

And just as important, are you communicating the truth clearly and truthfully?

I encourage you to consistently seek out and act on truth so that you can create better, faster, and positively different customer experiences and employee experiences.

Don’t sugar coat it. Your people and your customers see right through it when you do.

Check out the graphic below.

Sugar Coat

Click on image to enlarge

Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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