Two Key Elements of Employee Engagement


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The reason I think employee engagement is so important is that it is the only way to consistently create great experiences for your external customers.

I have found that employees become most engaged when they are put in a position to win when it comes to serving a guest or internal customer.

If you are a leader and you want your work group to act in the best interest of the organization and its customers, then it is important to align those interests with what your employees most want and value.

What we have learned is that all employees want the truth from senior leaders, and skills that will help them serve customers and become more marketable personally.

I guarantee that if you focus on these two keys your results will be awesome!


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Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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