Tomorrow I am going to share the seven keys to creating intense employee engagement.
The reason I think employee engagement is so important is that it is the only way to consistently create great experiences for your external customers.
I have found that employees become most engaged when they are put in a position to win when it comes to serving a guest or internal customer.
If you are a leader and you want your work group to act in the best interest of the organization and its customers, then it is important to align those interests with what your employees most want and value.
P.S. If you don’t know what your employees most want and value, I suggest you ask them. What we have learned is they want the truth from senior leaders, and skills that will help them serve customers and become more marketable personally.
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