Barry Moltz
Barry Moltz
Barry Moltz Group
Barry Moltz has founded and run small businesses with a great deal of success and failure for more than 15 years. Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 2 to 2,. His third book, BAM! Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.
Brian Solis: Engage or Die!
Social media superstar, Brian Solis was in Chicago on Wednesday talking about his new book, Engage: The Complete Guide for Brands and Businesses to...
Do You Test Your Job Candidates?
Hiring someone new for your company is a scary process. You can read their resume, interview them and call their references. But do you...
Do You Show “Hospitality” to Your Customers?
hos·pi·tal·i·ty? –noun, plural -ties. 1. the friendly reception and treatment of guests or strangers. 2. the quality or disposition of receiving and treating guests and...
Do You Need A Mentor Group?
Having good mentors is the one key to success most small business owners most mention. Right now, thousands of people are getting together in mentoring...
Inspiration from a Lemonade Stand
It must have been 100 degrees here in Chicago today. This was not a day where you want to go outside. But as I...
Should You Buy from the BP Gas Station?
There is no doubt that the recklass oil spill in the Gulf of Mexico makes us all angry. We want to "punish" the bad...
Woot! Doing One Thing Very Well
Woot announced last week that they had sold the company to Amazon. I have always applauded Woot since they have always focused their business...
Have We Become a Society of Whiners?
I was at an my son's 8th grade graduation last week, and the commencement speaker, Steve Cochran (WGN radio) warned the students about being...
Carrying the Word
There is a tradition in the Judaism during religious services that the holy Torah scroll (the 5 Books of Moses- part of the Old...
Forget Your Followers: Make A Connection with “Mega Mouth Mindy”
Alison Bennett and Mindy Byers Last week, I spoke at the Bigfoot Social Networking Conference outside of Seattle. It was the first annual conference...
A Predictable Pattern of Success?
Every working day in America, 26 million people are looking for ways to grow their organization, division, department, group or team. Every day...
Podcast: Forget Customer Service, It’s About the Experience
I have ranted many times on what is wrong with companies executing service for their customers. We all of customer service in our mission...
When You Find the Trigger Event, Selling is a SNAP
A recent survey I did said that 32.5% of small business owners didn't know how to generate new sales from customers. This morning...
Great Business Minds Think Alike
I have liked the emphasis that President Obama has put on the need for small businesses to recover to help the economy. But somehow,...
Podcast: Randy Komisar Gets Us to Plan B
Randy Komisar has always been one of my favorite business heroes. His book, The Monk and the Riddle: The Art of Creating a Life While...
Fear.Less
The attitude toward fear in business is silly. We constantly tell people that they should not be afraid. This is just plain foolish. I...
Give Your Business Some Gas: Start Your Referral Engine
I have always believed that the key way to grow a business is through referrals. I recently finished reading John Jantsch's new book, The...
Starbucker’s Leadership From A Glass Half Full
Meet Terry Starbucker: He is one of the nicest guys you ever want to meet in business. Terry recently wrote a short ebook...
3 Simple Lines for A Better Business Relationship
<img style="float:left; margin-right:10px" src="http://barrymoltz.com/wp/wp-content/uploads/2010/05/GrandmaKnowsBest_PatriciaRossi_240-150x150.jpg" width="150" height="150" /> Patricia Rossi I sent out a tip last week on how to consistently stay in touch with suspects.…
Fail Spectacularly
Spec·tac·u·lar (spk-tky-lr) adj. impressive or sensational. n. A single dramatic production of unusual length or lavishness. b. An elaborate display. When we think of failing,...