As General Manager of SAP App Center, Anne Yi runs SAP’s digital enterprise marketplace for customers to discover, try and buy partner applications to extend SAP technology and solutions. Anne is an experienced technology consultant and executive with a strong background in strategy, operations, change management, business development and marketing. She has over 25 years of work experience in consulting and technology for companies ranging from Fortune 500s to start-ups, and a track record of delivering tangible and sustainable results by intelligently connecting people, things and processes.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.