Andrei Petrik

The Customer Advocacy Advocate: 4 Steps Towards a Positive Customer Experience

Andrei Petrik -
Source: Unsplash When people ask me what customer advocacy is, I tell them it’s customer service with a capital C. In my world, customer advocacy is a customer-centric approach through the whole customer journey - from marketing to sales to customer service. It should be...

The Long & Lonely Road: How to Influence Pipeline Emotions

Andrei Petrik -
Credit: Unsplash If I’m angry, I’ll do something spiteful. If I’m happy, I’ll do something generous. If I’m unmotivated … well, I’ll do nothing. We are driven by emotions. They influence our attitude, lean on our judgements, and ultimately make our decisions. Emotions drive sales.…

Implementing a Customer Success Strategy In Post-Pandemic Business

Andrei Petrik -
When the Coronavirus hit in early 2020, the world went into lockdown. You know that. Reading this, you probably also know how SME businesses instantly feared the worst. The global economy ground to a halt, people couldn’t go to work to make money, and...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Webinar: How Bakkt Uplifts Remote Agent Satisfaction and CX

[03/25/2021] On March 25th, join Daren Autry, Head of Commercial Operations at Bakkt, and Darryl Addington, Dir. of Portfolio Marketing at Five9, to learn how Bakkt, a leading provider in digital assets, leverages Five9 Workforce Optimization (WFO) to enhance remote agent satisfaction and deliver consistent, superior customer support from anywhere.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

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