Aakrit Vaish
Aakrit Vaish
As Co-Founder & CEO of Haptik, Aakrit pioneered the wave of conversational AI starting back in 2013. Today, Haptik is one of the world's largest companies in the space with offices in New York, Los Angeles, Mumbai, Singapore, and clients that include names such as including KFC, Starhub, Zurich Insurance, Ola Cabs, Hotstar, Oyo Rooms, Kotak Life. In April 2019, Reliance Industries acquired a majority shareholding in the company in a $100 million transaction making Haptik one of the highest valued AI companies globally.
5 Impacts of AI Chatbots on Conversational Commerce
Image Credit: Haptik As Chris Messina, inventor of the buzzword, and many other brand leaders point out - Conversational commerce is about delivering personalization, simplifying...
WhatsApp Marketing: Acquire Customers on Whatsapp
This is PART THREE of our series on WhatsApp Commerce. Read PART ONE and PART TWO. So your brand is now set up on WhatsApp...
CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach
Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021,...
Why do Customer Experience and Conversational AI go hand in hand?
Consumer behavior has witnessed a whirlwind of changes in the past decade. Technological developments have enabled all industries to embrace digital transformation at scale....