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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
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CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
-
May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
-
May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
-
May 14, 2024
CommBox launches Connect partner programme, offering market-leading automation and AI capabilities to customer service ecosystems
News Editor
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May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
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May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
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May 13, 2024
Filling the Gaps for a Composable CDP
David Raab
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May 13, 2024
Building A Global Rewards Program For The U.S. – 4 Essentials
Jenn McMillen
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May 13, 2024
Can Big Brands Compete Overseas with International Marketplaces?
Rick Sunzeri
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May 13, 2024
A new era of CX is here: are you thinking big enough?
Nirali Amin
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May 13, 2024
The Science Behind Customer Decision-Making
Colin Shaw
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May 13, 2024
Leadership Accountability in Sales Burnout
Colleen Stanley
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May 13, 2024
Improve CX Root Cause Analysis with AI and LLM: Five Steps to Take
Bill Price
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May 12, 2024
Why Your Customer Experience Strategy Falls Short (And How to Fix It)
Mareli Smit
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May 10, 2024
The Marketer’s Guide to Delivering Privacy-Centric Customer Experiences
Jessica Shapiro
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May 10, 2024
Enhancing the Customer Experience through the Human-Machine Connection
Amit Patel
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May 9, 2024
What Global Brands Get Wrong About the Customer Experience
Keith Kmett
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May 9, 2024
Is problem knowledge more important than product knowledge?
Bob Apollo
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May 9, 2024
How Overall Customer Experience Shapes Customer Support Satisfaction
Larry Alton
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May 9, 2024
Blue ocean thinking
Steve Curtin
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May 9, 2024
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New Posts
CPG Study: Complaint Handling is More Challenging. Yet 40%+ Delight is Attainable
John Goodman
-
May 14, 2024
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
Ricardo Saltz Gulko
-
May 14, 2024
[Research Round-Up] The Latest From NetLine On B2B Content Consumption
David Dodd
-
May 14, 2024
What Consumers are Saying About AI and Customer Service
Ori Faran
-
May 13, 2024
Visual Customer Service Can Be Transformative For Banks
Dianne McCoubrey
-
May 13, 2024