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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 53
Performance Metrics
The Power of Public Accountability
Jeanne Bliss
-
June 25, 2013
4 Questions You Should Ask About Your Marketing
McKay Allen
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June 19, 2013
INFOGRAPHIC: The Financial Impact of Customer Service
Tricia Morris
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June 19, 2013
It’s Time To Get (Really) Serious About Performance Metrics: What (Really) Works and What (Really) Has Actionability Challenges…
Michael Lowenstein
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June 18, 2013
Customer Effort Score: How Hard is it to be Your Customer?
Jim Tincher
-
June 17, 2013
Measuring Impact on Social Media
Emily R. Coleman
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June 17, 2013
Everyone Can Do Service Benchmarking
Ron Kaufman
-
June 13, 2013
Beloved Companies Outperform the S&P 500
Jeanne Bliss
-
June 13, 2013
The “C” Words In Sales
Dave Brock
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June 13, 2013
6 Reasons to Score Sales Calls for Performance
McKay Allen
-
June 12, 2013
3 Most Important KPI for Customer Support
Stefanie Amini
-
June 12, 2013
Net Promoter Score “Itis”
Donna Fluss
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June 12, 2013
Most Important Customer Service KPI
Stefanie Amini
-
June 11, 2013
CAPEX for IT – Why So Painful?
Paul Barsch
-
June 10, 2013
Buyer Verified Forecasts
Dave Brock
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June 10, 2013
Marketing Effectiveness: Answers By The Numbers
Adam Honig
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June 10, 2013
15 Statistics That Should Change the Business World – But Haven’t
Colin Shaw
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June 10, 2013
You Know Your Net Promoter(c) Score. Now What?
Jeanne Bliss
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June 4, 2013
Which Customer Loyalty Metric is the Best? My Interview with Jeff Olsen of Allegiance Radio
Bob Hayes
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June 3, 2013
What do you say we measure what matters?
Mickey Lonchar
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May 31, 2013
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