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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Innovation
Innovation
What is Customer Experience for Built Environments?
Liliana Petrova
-
March 12, 2024
The Power of Customer Experience in Product-Led Growth
Michael Hinshaw
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March 5, 2024
Hunger Games: The Commercial And CX Implications of Weight-Loss Drugs
Jenn McMillen
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February 28, 2024
The Biggest AI Mistake Most companies are Making
Liliana Petrova
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February 26, 2024
Turning Work Gear into Fashion Trends: A Strategic Approach
Loleen Grenier
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February 22, 2024
You Had One Job!
James Lawther
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February 13, 2024
How to Move from Bad Ideas to Breakthrough Ideas
Mukesh Gupta
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February 4, 2024
The Importance of Context in Experience Design: Lessons from the Caribbean
Dave Fish
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January 28, 2024
The Power of Creativity: How to Foster Innovation in Your Organization
Denyse Drummond-Dunn
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January 10, 2024
AI Will Transform the User Experience in 2024. Is Your Company Prepared?
Hubert Palan
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December 27, 2023
Customers don’t want minimally viable anything. They just want quality – Interview with Debbie Levitt
Adrian Swinscoe
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December 22, 2023
The Promise and Peril of Generative AI
David Dodd
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November 27, 2023
How to create better business outcomes through CX design
Ricardo Saltz Gulko
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November 24, 2023
Leading from the Future for Practical Innovation and Sustainable Transformation
Luke Soon
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September 26, 2023
When Planning for 2024, Focus On the Jobs Your Customers Need to Get Done
David Dodd
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September 26, 2023
Take a Lesson from Gibson Guitars — Move Beyond CX to Future-Proof Your Company
Dave Fish
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September 14, 2023
To evolve or not evolve: High Street edition
Alexios Blanos
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September 14, 2023
Beyond cost-cutting, where does true efficiency lie?
Francis Cordón
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August 24, 2023
[Book Review] An Insightful Guide to Customer Experience Innovation
David Dodd
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August 24, 2023
Innovating for Success: How Jobs-to-be-Done Theory Drives Customer Experience
Luke Soon
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August 17, 2023
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