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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 899
Customer Experience
ZipCar surprises and delights customers with lagniappe
Stan Phelps
-
April 20, 2011
Aren’t We Just Kicking the Customer Can Down the Road?
Dick Lee
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April 20, 2011
David vs. Goliath – Round II: Challenging Fred Reichheld on the Economics of Loyalty (Again)
Howard Lax
-
April 20, 2011
Do Your Staff Recognize the Long Term Value of a Customer
Bill Hogg
-
April 20, 2011
The growing search for human contact in customer experience and customer service
Adrian Swinscoe
-
April 20, 2011
Emotional Intelligence and the Customer Experience
Keith Fiveson
-
April 20, 2011
Your product isn’t enough (how a new restaurant can survive & succeed)
Matt Heinz
-
April 20, 2011
When Customer Experience Suffers at the Expense of Packaging Technology – A Case Study
Michael Plishka
-
April 20, 2011
Data is only valuable when you use it
Mark Price
-
April 20, 2011
Does CEM Need a Technology Platform?
Bob Thompson
-
April 20, 2011
Using Context for Social Buyer Persona Strategy
Tony Zambito
-
April 20, 2011
Why you have to meet and exceed customer expectations
Maz Iqbal
-
April 19, 2011
Brand loyalty and customer satisfaction require a proactive approach
Toby Richards
-
April 19, 2011
Building Great Relationships
Alan Gregerman
-
April 19, 2011
Consumer Engagement Could Be Very Taxing
John Bartold
-
April 19, 2011
Don’t Put Cheap Wine in a Fancy Bottle
Chip Bell
-
April 19, 2011
Experience the Employee Difference
Jen Kuhn
-
April 19, 2011
How emotional intelligence can help the customer experience
Cheryl Hanna
-
April 19, 2011
What if you spent your marketing budget on your customers?
Matt Heinz
-
April 19, 2011
Why Voice of the Customer is Vital for Commercial Survival
Keith Schorah
-
April 19, 2011
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