Toby Richards

Brand loyalty and customer satisfaction require a proactive approach

There are many things in life we have to work for – a living, for one, as well things like optimal fitness and healthy relationships. But there are some things in life, such as customer support, that we'd just as soon not put forth...

Use Peer-to-Peer Support Channels to Improve Customer Experience

There's likely not a day that goes by that you don't ask a friend or colleague for help with something. Whether it's asking someone to review a document, or do something as simple as pick you up a drink while he's grabbing lunch, there...

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