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Toby Richards

Toby Richards
Toby Richards is general manager of Community & Online Support within Microsoft Customer Service and Support, which provides customer service and support solutions worldwide. To learn more about Microsoft's MVP Award Program, please visit http://www.microsoft.com/mvp or read our blog at http://blogs.msdn.com/mvpawardprogram. Visit http://answers.microsoft.com to experience one of Microsoft's most popular forums, Microsoft Answers.

Brand loyalty and customer satisfaction require a proactive approach

There are many things in life we have to work for – a living, for one, as well things like optimal fitness and healthy...

Use Peer-to-Peer Support Channels to Improve Customer Experience

There's likely not a day that goes by that you don't ask a friend or colleague for help with something. Whether it's asking someone...

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