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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Page 52
Article
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Five Fixes to Improve Your Content Marketing Results
Ran Gishri
-
July 30, 2013
11 Common Measurement Mistakes in Customer Experience Programs
Larry Freed
-
July 18, 2013
Content Marketing: A Five-Step Strategy to Generate Leads and Grow Your Brand
Lee Frederiksen
-
June 20, 2013
Lessons and Takeaways From Being a Customer Experience Professional
Karl Sharicz
-
June 17, 2013
Five Ways Retailers Can Improve the Store Experience, Combat Showrooming
Aki Kalliatakis
-
June 14, 2013
Three Reasons Why World-Class Sales Organizations Outperform the Rest
Joe Galvin
-
June 9, 2013
Delight, by Design. Innovation Sets Intuit Apart as a Customer-Centric Leader
Bob Thompson
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June 6, 2013
The Contact Center is Not Dead, Just Evolving! Why This is Good for Customer Service
David Lloyd
-
June 5, 2013
Knowing Your Customer: There’s Big Value for Companies That Can Harness Big Data
Joe McFadden
-
April 28, 2013
Keeping it Human: The Key to Success in Multi-Channel Customer Service
Eric McKirdy
-
April 19, 2013
How Partner Relationship Management (PRM) Systems Improve Channel Sales Performance
Stacy Desrosiers
-
April 15, 2013
IBM vs. HP: Stark Contrasts in Leadership and Innovation
Ernest von Simson
-
April 5, 2013
ScottishPower Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence
Bob Thompson
-
April 3, 2013
Where is the Business Value in Big Data? 80 Percent of Senior Executives Don’t Yet Know
Barbara Bernard
-
March 29, 2013
How to Connect Your Unique Value Proposition (UVP) With Style
Patrick McClure
-
March 28, 2013
The Key to Success with Employee Empowerment: Work Backwards from the Customer
Bob Thompson
-
March 17, 2013
Global Brand Power: Experiential Positioning of a Brand
Barbara Kahn
-
March 12, 2013
Employee Engagement: Putting the Cart Before the Horse?
Bob Thompson
-
March 10, 2013
Harness Three Social Trends Impacting Customer Support Teams (and Boost Your Bottom Line)
Robert Johnson
-
March 6, 2013
Emotion is the Key to Transform Satisfied Customers into Devoted Advocates
Chi-Pong Wong
-
March 5, 2013
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