Chi-Pong Wong
Chi-Pong Wong
Chi-Pong Wong is a seasoned supply chain strategist, program manager, service center manager, and relations manager with specialty in process strategy, risk and postmortem management, and customer experience management. He earned a MA in Economics at SUNY @ Stony Brook, and a MS in Computer Science at Duke University. He has worked at Arrow Electronics, IBM, STMicroelectronics, and is currently with Hewlett-Packard.
Emotion is the Key to Transform Satisfied Customers into Devoted Advocates
Building exceptional customer experience has made its way into corporate missions of many businesses. But achieving highest customer satisfaction alone is not a guarantee...