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David Lloyd

David Lloyd
David Lloyd is CEO of IntelliResponse, a leading enterprise virtual agent software provider. Formerly CTO & VP Client Services, David has led IntelliResponse's expansion into social and mobile, and the transformation of its analytics towards customer intelligence. He previously directed technology strategy for several marketing and customer service companies.

The Contact Center is Not Dead, Just Evolving! Why This is Good for Customer Service

Consumer preference for customer service has changed. The demise of the traditional contact center and the rise of the multi-channel "command center" signal a...

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