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Eric McKirdy

Eric McKirdy
Eric McKirdy oversees Ask.com worldwide Customer Care and Technical Support operations and is the primary point of contact for all user-submitted product feedback across all Ask.com web properties. Since joining Ask in 2010, Eric has worked to completely revamp the company's overall CRM platform to better serve Ask's 100 million monthly global users. Previously, Eric has helped organizations in several industries connect better with their audience.

Do Your Customer Support Job Descriptions Attract The Right Representatives?

The candidate seated across the table from me thought for several seconds. Finally, his face lit up and he proudly declared, "I can type...

Keeping it Human: The Key to Success in Multi-Channel Customer Service

It was 2010 when I began my journey of getting to know many of Ask's 100 million monthly users. They come from all walks...

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