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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Article
Page 53
Article
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Emotion is the Key to Transform Satisfied Customers into Devoted Advocates
Chi-Pong Wong
-
March 5, 2013
Want to Empower Call Center Agents to Delight Customers? Improve Your A.I.M.
Bob Thompson
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March 3, 2013
An Apple a Day Keeps Customers Coming Back: The Low Costs and High Returns of Fresh Customer Service
Michael Brown
-
March 2, 2013
Contact Center Metrics: AHT is Out, FCR is In (But Not Enough!)
Bill Price
-
February 26, 2013
Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro
Spence Mallder
-
February 25, 2013
Retail Customer Experience: Six Innovative Data Strategies to Boost Real-Time Relevance
Todd Chu
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February 15, 2013
Five Big Ideas to Profit from Analytics and Big Data
Bob Thompson
-
February 10, 2013
Customer-Centric Thinking: A Collaboration of Man and Machine
Bob Thompson
-
February 6, 2013
CRM in the Cloud: Data Quality is Still the Key to Success
Nigel Turner
-
February 6, 2013
What Lies Ahead for Customer Service in 2013
James Norwood
-
February 1, 2013
Sessionless Merchandising in a Socially Networked World
Peter Friedman
-
January 29, 2013
Listening to the Voice of Customers: Can You Answer These 5 Key Questions?
Bob Thompson
-
January 28, 2013
Use Digital Analytics to Break Down Marketing Silos, Gain Real Customer Insight
Pelin Thorogood
-
January 17, 2013
When Driving Customer Loyalty, Less Is More: 5 Tips to Picking the Most Memorable Benefits
Fred Thompson
-
January 17, 2013
Growth Choices: Which Business Units Offer the Greatest Potential?
George Brown
-
December 6, 2012
Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday
Richard Owen
-
November 20, 2012
Earning a Return on Your “Relationship Fund”
George Brown
-
November 9, 2012
Contact Centers Take to the Cloud, Boost Service Quality and Innovation
Bob Thompson
-
October 28, 2012
B2B Sellers, Wake Up! Adopt Buyer Experience Management, or Get a Pink Slip from Customer 2.0
Bob Thompson
-
October 21, 2012
From Big Data to Big Decisions: Three Ways Analytics Can Improve the Retail Experience
Bob Thompson
-
October 5, 2012
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