Michael D. Brown has developed a customer service process that during the past 15 years has been credited with reengineering and enhancing the customer service strategy and experience for a number of companies, including Marriott, Macaroni Grill, U.S. Army, Wendy's, Omni Hotels, Houston Rockets, Capital One, Wells Fargo, Amoco Oil Company. Michael was ranked in the top 5 percent among high-performing leaders and coaches in leading Global Fortune 500 companies.
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