Michael Brown
Michael Brown
Michael D. Brown has developed a customer service process that during the past 15 years has been credited with reengineering and enhancing the customer service strategy and experience for a number of companies, including Marriott, Macaroni Grill, U.S. Army, Wendy's, Omni Hotels, Houston Rockets, Capital One, Wells Fargo, Amoco Oil Company. Michael was ranked in the top 5 percent among high-performing leaders and coaches in leading Global Fortune 500 companies.
Want to Provide Fresh Customer Service? Ignore Conventional Wisdom, Make Your Customer Number Two
"Make the customer number one." Customer service experts have been chanting variations of this mantra since one caveman paid another caveman three clamshells for...
An Apple a Day Keeps Customers Coming Back: The Low Costs and High Returns of Fresh Customer Service
You have probably heard the phrase, "an apple a day keeps the doctor away," more times than you can count. Apples are natural, healthy,...