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James Norwood

James Norwood
James Norwood, chief marketing officer at KANA Software, is responsible for leading the company's global marketing strategy and execution, including: corporate, product marketing, customer, field and partner marketing, communications and communities, demand generation, public and analyst relations, and web presence. With more than 20 years industry experience, James has proven success in strategic marketing contributing to significant demand and revenue growth.

What Lies Ahead for Customer Service in 2013

1. 2013 will see an "everyone serves" approach to customer service Others have watched with envy a few organizations that have (incredibly) successfully benefited from...

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