Jamshaid Anwar

What I learned Judging at the UK CX Awards

Image Courtesy of CoolHarbour. This was the first year that I have judged at the UKCX awards where I was fortunate enough to chair...

How Will Internet of Things Impact Omni Channel Customer Service Offerings?

Image courtesy of CoolHarbour. Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but...

A guide to maximising User Adoption for your Collaboration and Unified Communication Solutions

Image Credit: Gan Khoon Lay licenced to CoolHarbour Evidence shows that user adoption is the biggest inhibitor of project success when...

New Posts