Jamshaid Anwar

What I learned Judging at the UK CX Awards

Image Courtesy of CoolHarbour. This was the first year that I have judged at the UKCX awards where I was fortunate enough to chair the “Contact Centre Small – Can Do Culture” category. A colleague mentioned that a couple of his ex-colleagues who had...

How Will Internet of Things Impact Omni Channel Customer Service Offerings?

Image courtesy of CoolHarbour. Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but are oblivious to the benefits Internet of Things can give to their organisation and their customers. They are only looking at...

A guide to maximising User Adoption for your Collaboration and Unified Communication Solutions

Image Credit: Gan Khoon Lay licenced to CoolHarbour Evidence shows that user adoption is the biggest inhibitor of project success when delivering Unified Communications or Collaboration Solutions. In some cases user adoption, can be as low as 20%, where this is...

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