Jamshaid Anwar
Jamshaid Anwar
A technology and strategy Consultant with over 20+ years experience delivering Customer Engagement transformation and solutions to leading FTSE 100 companies. Helping organisations through their Omni Channel Maturity Journey: Channel Independence, Multi/Omni Channel Integration, Multi/Omni Channel Engagement and Operating Model Transformation.
What I learned Judging at the UK CX Awards
Image Courtesy of CoolHarbour. This was the first year that I have judged at the UKCX awards where I was fortunate enough to chair...
How Will Internet of Things Impact Omni Channel Customer Service Offerings?
Image courtesy of CoolHarbour. Every organisation is almost in a frenzy on how to provide customers martini accessibility (anytime, anyplace, anywhere and now anyhow) but...
A guide to maximising User Adoption for your Collaboration and Unified Communication Solutions
Image Credit: Gan Khoon Lay licenced to CoolHarbour Evidence shows that user adoption is the biggest inhibitor of project success when...