Jesse Himsworth

Winning Over Customers Moment by Moment with Intelligent CX

One of my main goals at the moment is figuring out new and creative ways to solve for disconnected customer experiences where brands don’t communicate in a consistent voice across the customer journey. In our industry, the most successful companies have come to terms...

Using AI to Predict Needs and Deliver a Fluid CX

I am going to talk about two things that, at first, may seem unrelated: Artificial intelligence (AI) and empathy. To some, they might even seem at odds with each other. How can AI—which is engineered around logistics, data, algorithms, and machine learning—be empathetic? Alone,...

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