Ed O’Boyle
Ed O'Boyle
As Gallup's Global Practice Leader, Ed O'Boyle oversees strategic vision for the company's Workplace and Marketplace practices. He is responsible for turning ideas into innovation using Gallup's leading-edge science and discoveries as a guide. Ed was instrumental in developing the company's B2B framework, which empowers clients to achieve exponential increases in performance through customer engagement and impact.
4 Essential Steps to Building a Customer-Centric Model
By Ed O’Boyle and Amy Adkins Customer engagement represents the emotional and psychological attachment between your company and your customers. It...