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7 Customer Service Tools for an Improved Engagement

Today's technology has made communication between consumers and businesses much easier. With the widespread popularity of online tools, cloud computing, and mobile devices, customers are kept informed and connected more than ever. Considering that is has also become possible to buy anything—anytime and anywhere, customers...

Customer Service: 4 Myths You Shouldn’t Believe

It was Bill Gates who mentioned, “Your most unhappy customers are your greatest source of learning.” While companies need to know the difference between dissatisfied and a satisfied customers, both can either make or break you. We often think customers are dependent on...

8 Social Media Tactics to Grow Your Business

Marketing methods have grown in leaps and bounds within the last several years and technology has a lot to do with it. Technology has made social media marketing possible and has become widely used by most businesses nowadays. If you are still unfamiliar about...

Customer Service: How Important is Tech Support to Your Growing Business?

Whenever we acquire a new gadget or an appliance, we are eager to use it, most of the time skipping the operation manual. When a problem occurs, first thing that we usually do is to contact customer service for assistance. The customer...

5 Reasons Why Customer Feedback Matters More Than Ever

So you’ve done everything possible to satisfy your customers. You’ve exerted all efforts to better your products and customer service. You treat customers like kings and queens, and provide everything to match their wants and needs all the time. Now how do you know if...

5 Call Center Tech Trends That Have Become Mainstream in 2014

Customer service has always been the competitive battleground for businesses. That’s why all call centers are always on the lookout for new methods to create a more effective customer experience strategy. With the emergence of new technologies and channels, this year brought an across-the-board opportunity…

5 Must-Have Call Center Software to Improve Customer Service

If you’re a call center company, customer service is the heart of your business. Good customer service makes way to customer satisfaction. If customers experience long wait times or ineffective agents, they may get frustrated and unhappy with your service and may start looking...

Contact Center Outsourcing Creates Flexible Customer Service Experience

Outsourcing contact center is an effective way for small and medium-sized companies to keep up with the rapidly changing trends in customer service technology. As online platforms become a central part of many business models, especially in contact centers, the ways in which consumers...

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