As the holiday season unfolds, we wanted to share the amazing words of gratitude that flow every day from our clients’ customers to our agents. Below you’ll find the best customer service kudos of 2019 (so far!) with quotes directly from the mouths of customers we interact with.
MVP Agent. MVP Customer Kudos.
This is hands-down the best customer kudos of the year. Maybe all-time. We can only guess at what our agent William did to deserve such glowing (and hilarious) praise, but we’re sure his creative communication, speedy problem-solving, and on-point empathy did the trick.
“Legend. He came strutting through the mist, like a gazelle, so majestic and mystical. Gave me advice and left. Was he ever even there? No one knows. All I know is… my issue is gone.”
Never Underestimate the Importance of Cupcakes
Megan received these kudos from a customer of our eCommerce grocery retail client. We focus our soft skills training on assessing each individual issue from the customer’s perspective. Simply put, you never know what small thing may have been the last straw for the customer. In this customer’s case, the problem of her missing cupcakes went far deeper than you would assume on the surface.
“Hey Megan, I am nearly in tears. Thank you so much for this kind and considerate response to my situation. My daughter is having difficulty with making solid friendships in school and not having cupcakes tomorrow would just make things harder for her. And I just had a minor surgery and so baking cupcakes this year was not in the cards for us. So, this really means more than you could have known. I’m so, so grateful. Well done, Megan!”
Teamwork Makes the Dream Work
Our mission as an outsourcer is to be a seamless extension of our client’s team. In this scenario, Rodrigo’s expertise and attitude let him slide right into the team dynamic and contribute to the win – like Fred Van Fleet coming off the bench in the second half. (#raptorsfans #wethenorth)
“I want to take a moment to recognize Rodrigo for his tremendous support on a recent issue we faced with our customer. While the issue wasn’t the most complex, it was one that could have caused business interruption, which made it highly visible. When I reached out to Rodrigo, he jumped in and helped us find a solution that satisfied the customer and helped us advocate for our customer. Rodrigo was immediately part of the team. It was as if he had been part of our team for years – he knew exactly what questions to ask and what routes to take to guide us successfully. For that, we want to thank Rodrigo and acknowledge a job well done!”
This customer feedback calls out the commitment we build into every agent to treat every customer, regardless of the size of their spend, with respect.
“Just wanted to say that it was a pleasure! I’m so used to dealing with big businesses like cell phone companies or internet companies who say they have excellent customer service but actually treat you the opposite. This customer experience was absolutely different. It’s nice to have a customer service experience with a company that treats you like you know what you’re talking about and like you are worth something. I realize we are a small organization and only purchased one big item from your company but the service we have received thus far has been phenomenal. Thank you!!!”
Patience You Must Have
(Hopefully, you read that in a Yoda voice in your head.) Michael earned this feedback thanks to his trademark combination of friendliness and patience in his interactions. His commitment to resolving the customer’s issue without pressuring them to hurry was clearly appreciated.
“Every time I call you guys, I am always greeted warmly by a friendly voice. You never seem to be “on the clock”, however long it takes to answer my query. I would honestly rate your Customer Support team amongst the very best I have experienced: and I’ve interacted with quite a few! Thanks for always being there – and always being helpful when I call.”
We Could Be Work Besties
Creating an instant connection with a total stranger over the phone takes a natural tone, a great attitude, and engagement in your work. Lauren hits the mark with her customers day in and day out.
“The agent was very nice, super supportive, and informative. It was very easy and natural to communicate with them – as if I was talking to a co-worker.”
Weird and Wonderful
Sometimes there are simply forces beyond an agent’s control that impair their ability to resolve things quickly and easily – and that’s exactly the situation where the human element makes or breaks the experience for the customer. Our eComm support agent Josie nailed it on this interaction.
“You deserve a day off and a fleur de lis with a croissant medal! It’s been a brilliant evening. This has probably been the weirdest and most unsatisfying account set-up, but the best time!”
The Best of the Best
We’ve been in business for more than 25 years – the foundation for our success is our ability to attract and retain people who care deeply about doing a good job for our clients and their customers. Smart, capable, committed folks like you just read about. If you’re looking for a customer care solution where kudos like these happen every day, we can help you out. Book an appointment today to chat about solutions that make sense for you.