Patient Satisfaction Survey Software: Methods of Measuring Patient Satisfaction


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Healthcare industries have been making progress towards improvement of quality and looks forward to the opinion and reviews of the patients. In the past two decades, patient surveys have gained importance and momentum. Patient surveys attempt to incorporate patient perception into assessment of quality of healthcare by converting subjective reviews into quantifiable and meaningful data. For example, a patient feedback software helps collect and highlight important feedback that can help optimization. This makes patient opinion fit to be put into action for repairing the holes in the healthcare systems.

Patient surveys are also crucial to understand how satisfied patients are with a particular service and healthcare at large. Patient surveys are also used to study the quality of healthcare.


The ultimate and foremost aim of healthcare is to provide swift and quality medical services to the people in need. Patient satisfaction surveys can be of immense help in that case. Healthcare establishments may opt for a patient satisfaction survey software to ensure that data from surveys can be used for progress. This convince patients that healthcare establishments are aiming at providing top-tier service and their opinions are solicited. It helps optimize the performance of the medical team. Patient satisfaction surveys help authorities realize the personal needs of patients and thus guides them in making necessary adjustments. This can help increase patient revenue. It wins the trust of patients and exposes incompetent or outdated practices.


Patient surveys are very important for both healthcare authorities and patients who trust them with their lives. They help healthcare institutes offer satisfactory service and ensure the patients about their opinions being heard. For example, using a patient feedback app makes providing feedback easy and allows authorities to reply swiftly. In today’s time of advanced healthcare and times when people are combatting deadly viruses it is important that the loopholes in healthcare are quickly repaired.

Some Ways to Measure Patient Satisfaction Using Surveys Are

1. Creating the Setting For A Survey: Before conducting a patient survey, healthcare authorities must be certain that they have or can afford the resources needed to put the data to practice. Medical staff and doctors should be actively involved and well informed. Feedback must be recorded and organized, and the interpretation must include proper planning to really repair the drawbacks.

A patient experience surgery software helps gather patient experience on important issues like quality of care being provided. It helps in optimizing the diagnosis and quality of care which are the foremost needs of a patient. They also provide consistent scales which are very instrumental in recording simple, quantitative data. Anonymity may be encouraged by using a patient satisfaction survey software to gather unbiased, constructive reviews. It is recommended that authorities collect the demographic details of patients so that light is shed on what problems are affecting different groups of people.

2. Using Technology for Surveys: As healthcare is moving towards digitalization, conducting digital surveys will not only make it more hassle-free but also more accurate. Digital patient satisfaction surveys help measure a lot of things like medication adherence, health risk assessments etc. easily. Traditional pen and paper lead to delay in delivering a demand and lead to the lapse of demand. However, virtual surveys are real-time.

For example, a patient feedback app is of growing importance to encourage savvy, interactive and constructive engagement. It takes less time to submit a demand and it reaches the authorities immediately. Technology allows customization. It allows patients to put forward their own questions and authorities to easily sort reviews which are important and relevant to their practice. Using a patient experience surgery software, maintaining anonymity could be made a choice for patients as well. This makes them feel comfortable in sharing their issues.

3. Using Patient Feedback Software: It is crucial to provide patients with positive patient experience. Proper collection and preservation of patient feedback and easy ways to engage is crucial. Apart from that, a patient feedback software will be efficient in identifying problematic areas and encourage a personal level of care as it is designed for that particular purpose only. The system should be easily accessible from any electronic device. It should entertain personal notes, open text, provide details of previous surveys, have a consistent scale, and put forward simple questions. They highlight negative feedback and bring it to the immediate notice of the authorities.

4. Developing A Patient Feedback App: If a healthcare establishment can develop an app for the patients, it not only makes feedback collection easy but also helps in numerous other ways. Various groups of people approach Healthcare establishments. Often, language barriers prevent the proper delivery of suggestions. A patient feedback app made available by platforms like piHappiness, can swiftly translate feedback and replies to eliminate any friction between patients and medical staff. This will encourage more and more patients to leave comments and review and thus help in optimization of healthcare. Using an app will open a swift and hassle-free multi-channel gateway for feedback.

5. Patient Experience Survey Software: A patient experience survey software helps healthcare centers consider journeys of patients while approaching them. They give authorities a much-needed real time view of patients’ journeys. They also help in monitoring the post-treatment health of patients. A patient experience survey software helps staff the flexibility to shift between macro and micro journeys and locating critical low points to record experiences.

6. Patient Satisfaction Survey Software: A patient satisfaction survey software could help in recording the survey data and the progress made along the line of it. This helps in keeping track of what services made patients feel satisfied and which ones must be improved. The software’s keep records of all surveys and developments and steps taken to control adversities in the past. In case of a mishap occurs, they can help find solutions.

Platforms like piHappiness offer affordable patient feedback systems to facilitate collection of 360- degree feedback, analytics, and survey management. Customer feedback systems make standing up to patient expectations easier. They encompass more features and capabilities than just software’s and establish an interactive platform to ensure patient satisfaction and happiness. With the help of such advanced technology, satisfying patients has become easier and healthcare services have become better and more optimized.

Vinod Janapala
Vinod Janapala - Product (SaaS) Marketing & Customer Analytics Lead. Vinod is keen on such topics as Marketing, Customer Experience, SaaS Challenges, and Personal Growth.


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