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Vinod Janapala

Vinod Janapala
Vinod Janapala - Product (SaaS) Marketing & Customer Analytics Lead. Vinod is keen on such topics as Marketing, Customer Experience, SaaS Challenges, and Personal Growth.

Driving Customer Success with Voice of Customer Methodology

In today's experience-driven economy, understanding and responding to your customers' voices is not just a nice-to-have, it's a necessity. The "Voice of Customer" (VoC)...

Designing Digital Customer Experiences: A Comprehensive Guide

In today's competitive digital landscape, businesses are not just competing on products and services; they are vying for customer attention, loyalty, and advocacy. Customer...

What Others Will Not Tell You about Failing Customer Experience

Many business-centric people have profound expectations when establishing their ventures. Their key focus is usually how to leverage sales and reach and engage a...

Empowering Education: The Impact of Student Feedback

Empowering Education The Impact of Student FeedbackEffective teaching is a dynamic process that continually evolves with the changing needs of students and advancements. One...

Guide For Implementing Restaurant Customer Feedback Software

Among the various industries, restaurants are the ones that have no expiry and whose business will never stop. This industry is recognized for its...

8 Ways To Improve Retail Product Returns And Security With Inventory Control

67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Is your retail store implementing...

A Complete Guide on Feedback Surveys and Their Importance

Today, 56% of customers say they are loyal to brands that “get them” and align their approach with customers’ preferences. But the main...

Tips & Tricks on Communicating Across the Entire Feedback Process

Communication is a critical part of the feedback management process. Truth to be told, the feedback loop ought to begin and end in precisely...

What are Feedback Loops & How Can You Close Them?

These days brands are using negative feedback loops as well as positive feedback loops so as to effectively manage customer relationships. By implementing positive...

Top 4 Effective Strategies to Collect User Feedback

If you've ever received feedback from one of your employees, you know that asking the end user "What do you want?" will be met...

5 Best Strategies to Encourage Positive Customer Reviews

Every successful marketer who has been involved in marketing for years very well knows how valuable word-of-mouth is when it comes to generating new...

How SMS Surveys Help You Get Real-Time Customer Feedback?

While there are numerous ways to send surveys to customers, SMS is said to be one of the best among them. Sending an SMS...

The Best HR and Payroll System for Large Companies: ERP, HRMS or Both?

Why Companies Use ERP Systems Your business is rapidly growing or is entering a stability period following immense growth. You’ve likely either already adopted an...

An Ultimate In-depth Guide to NPS Surveys & Their Best Practices

Net Promoter Score (NPS) metric is used to gauge customer loyalty, and satisfaction with a company’s products and services, and is calculated by asking...

Growth vs. Scaling: What You Need to Consider

You probably hear the terms growth and scaling daily as a business owner. However, if you've equated these two terms with being similar, you're...

The Global Rise of the Digital Entrepreneur

The COVID-19 pandemic saw global economic challenges and more people looking for remote employment options. However, a new study by Adobe Acrobat shows that...

Digital Marketing Techniques to Boost Your Business Online

The stature of online shopping and online sales is increasing fast in this pandemic-stricken world. Therefore, for businesses dealing with sales, it has become...

How to Translate Customer Feedback Into Actionable Advice

Without customers, a business will quickly become nothing more than a memory. The people interacting with or purchasing products or services from a company...

What is International SEO?

This year has been a big one for SEO. The number of countries being ranked has largely increased, and the need for search engine...

What is the Talent Marketplace?

These days, most industries are looking for competitive talents with skills that match their needs and could fill the growing skill gaps of the...

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