Guide For Implementing Restaurant Customer Feedback Software


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Among the various industries, restaurants are the ones that have no expiry and whose business will never stop. This industry is recognized for its exceptional food and delivering the best customer experiences. Hence, customer feedback is key to understanding diner preferences and improving overall operations. This is where restaurant feedback software comes into play.

In this blog, we will find the significance of customer feedback software for restaurants and explore six effective ways to implement it seamlessly. Whether you’re a small eatery or a fine dining establishment, leveraging feedback software can elevate your restaurant’s performance.

What is Customer Feedback Software?

Customer feedback software is a digital tool that allows businesses to gather and analyze customer opinions, reviews, and suggestions. It streamlines the feedback collection process, making it easier for patrons to share their thoughts about their dining experience.

Importance of Restaurant Feedback Software

The value of customer feedback software goes beyond the satisfaction of curiosity. It offers insights that can transform your restaurant’s operations and elevate customer satisfaction. By understanding what your customers appreciate and where improvements are needed, you can tailor your offerings to meet their expectations effectively.

7 Methods to Collect Restaurant Feedback Software

Running a successful restaurant goes beyond serving delectable dishes; it’s about creating an unforgettable dining experience for your customers. To ensure you’re meeting their expectations and continually improving, collecting customer feedback is paramount. Here are six effective methods to gather valuable insights and enhance your restaurant’s offerings:

1. Tabletop or Tablet Feedback Systems:

Whether traditional or modern methods, collecting customer feedback has become the main agenda.

Placing feedback cards on tabletops offers a convenient way for customers to share their thoughts right after their meal. These cards can include rating scales, open-ended questions, and prompts for suggestions. Ensure the cards are easily accessible and provide pens for customers to jot down their feedback.

It has been recorded that in 2021, around 85.95% of the world’s population use smartphones, and around 16.2% of people use tablets. So, using a tablet solely to restore the customer feedback then & there with simple questions will help to retrieve data. This will be recorded as real-time feedback benefiting the restaurant.

2. Online Surveys – SMS & Emails:

Take advantage of technology’s power by utilizing advanced restaurant feedback tools for sending out online surveys via email or SMS. Installing powerful integrations and custom APIs in your restaurants will enable you to track customer feedback. SMS and emails are popular sources to grab restaurant customer feedback and have been used since their existence. These powerful options not only help to engage with the customer but also to drive their feedback.

Online surveys are designed to be user-friendly and cover different aspects of the dining experience, including food quality, service, ambiance, and cleanliness. Keep the surveys concise to encourage higher participation rates.

3. Website Feedback Links:

A well-designed and attractive website can do wonders for business growth. A simple pop-up or link can easily drive customer feedback for your restaurant. Some hotels and restaurants use this customer feedback system by leveraging their customers with discounts or coupon codes.

4. Social Media Engagement:

In the evolving digital world, where social media has taken the upper hand in marketing, it can be used as a goldmine for feedback. It has been recorded that “there were 150 million new social media users between April 2022 and April 2023”. It means a 3.2% increase within a year. This shows the influence of the internet and social media in the world.

Simply encouraging influencers and customers to share their experiences by leaving comments, reviews, and photos can get you enough feedback. Respond promptly to positive and negative feedback, showing that you value their opinions.

5. QR Codes on the Comment Cards at Checkout:

As the world goes for digitalization, the term QR codes has become an everyday part of almost every individual. Starting from payments, now most businesses are using these codes to get customer feedback.

Placing QR codes on the comment cards near the checkout counter allows customers to provide feedback as they pay their bills. Include a dedicated space for comments, suggestions, and even compliments. This method is particularly effective for capturing spontaneous reactions.

6. Feedback Kiosks:

Introduce feedback kiosks at strategic locations within your restaurant. These interactive touchscreen devices can guide customers through quick surveys, providing instant insights. Make sure the kiosks are user-friendly and visually appealing, enabling customers to engage and provide feedback.

7. Staff Interaction:

Traditional yet most effective. Train your staff to engage with customers and actively seek feedback during their visit. Encourage friendly conversations and inquire about their experience. This personal touch not only helps in collecting feedback but also enhances customer satisfaction.

How to implement restaurant feedback software

Select the Right Software:

Begin by researching and choosing the correct feedback software that is suitable for your restaurant’s needs. Look for features such as customizable surveys, real-time reporting, and easy integration with existing restaurant feedback systems.

Train Your Team:

Introduce the software to your staff through training sessions. Equip them with the knowledge to guide customers through the feedback process and address any questions or concerns.

Seamless Integration:

Integrate the software across various touchpoints, such as your website, mobile app, and even QR codes on receipts. Ensure customers can effortlessly access the feedback platform. With the right integration, hotels & restaurants can use online survey tools to get instant feedback.

Design Targeted Surveys:

Craft surveys that capture specific aspects of the dining experience. Focus on food quality, service, ambiance, and overall satisfaction. Include a mix of rating scales and open-ended questions.

Real-time Analysis:

Regularly monitor the feedback dashboard to gain real-time insights. Promptly address negative feedback and recognize positive comments to demonstrate your commitment to customer satisfaction.

Implement Actionable Changes:

Use the collected feedback to make informed decisions. Whether it’s refining your menu, enhancing service quality, or addressing specific concerns, take action based on the insights gathered.

Two Apps for Restaurant Feedback Software

PiHappiness: Well-known for its affordable customer feedback solutions, it covers the gap between customer reviews and businesses. It is an amazing restaurant feedback app that offers restaurants the opportunity to engage with customer feedback and respond to reviews.

SurveyMonkey: While not exclusively for restaurants, SurveyMonkey enables the creation of customized surveys for gathering feedback.

Reasons to Use Restaurant Feedback Software

The restaurant feedback software enables enhanced customer engagement. It contributes to analyzing beyond the customer’s dining experience. It shows that you value their opinions.

This feedback system allows the restaurants to make data-driven decisions. Real-time feedback leads to better operational choices.

Regular feedback drives continuous improvement, ensuring your restaurant stays relevant and customer-centric.

Implementing restaurant feedback software is more than a technological upgrade; it’s a strategic move toward enhancing your restaurant’s performance. By selecting the right software and taking actionable steps, you can create a feedback loop that fosters constant growth. As the restaurant industry evolves, embracing feedback software is no longer an option but a necessity to stay ahead in the game.

Frequently Asked Questions

1. Why is customer feedback important for restaurants?

Customer feedback is essential for restaurants to understand dinner preferences and enhance overall operations. It provides insights that guide improvements and tailor offerings to meet customer expectations effectively.

2. What is restaurant feedback software?

Restaurant feedback software is a digital tool that enables businesses to gather and analyze customer opinions, reviews, and suggestions.

3. How can feedback software elevate restaurant performance?

Feedback software helps restaurants improve by providing valuable insights into what customers appreciate and where improvements are needed.

4. What methods can I use to collect restaurant feedback?

You can collect restaurant feedback by using tabletop or tablet feedback systems, online surveys through SMS and emails, website feedback links, and more.

6. What are the benefits of using restaurant feedback software?

Using restaurant feedback software enhances customer engagement, supports data-driven decision-making, and drives continuous improvement.

Vinod Janapala
Vinod Janapala - Product (SaaS) Marketing & Customer Analytics Lead. Vinod is keen on such topics as Marketing, Customer Experience, SaaS Challenges, and Personal Growth.


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