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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 109
Voice of Customer
Improve customer loyalty by ditching surveys and solving problems, including the silent ones
Adrian Swinscoe
-
October 17, 2012
Innovations in Mystery Calling would excite Sherlock Holmes
Jim Rembach
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October 17, 2012
How knowing your customers improves your ability to communicate
Christopher Brown
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October 17, 2012
Your very own demographic: The power of “Quirks in Common”
Kristin Zhivago
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October 16, 2012
Agile Customer Feedback
Peter Leppik
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October 16, 2012
Pretty Good Practice: Dynamic Surveys
Peter Leppik
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October 11, 2012
The danger of survey scores
Kim Proctor
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October 10, 2012
Stop listening to everything customers say!
Christopher Brown
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October 10, 2012
How To Get 81% More Customer Service Complaints!!!
Andy Hanselman
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October 9, 2012
What about customers that didn’t complain?
Patrick Gibbons
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October 8, 2012
The Survey Says: “You MUST Be Ecstatic With Us!”
Dave Brock
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October 6, 2012
This Three Question Survey Takes Three Hours (and really has four questions)
Peter Leppik
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October 4, 2012
Three Reasons to Celebrate Customer Service Week 2012
Paul Segre
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October 4, 2012
HTC sweeps Customer Satisfaction challenge
Gregory Yankelovich
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October 4, 2012
What is Survey Calibration?
Jim Rembach
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October 3, 2012
Do you listen to your customers? Prove it.
Sam Keninger
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October 2, 2012
Does your engineering org crave more from VoC?
Krista Roseberry
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October 2, 2012
The Most Dangerous Kind of Customer Service Feedback
Flavio Martins
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October 1, 2012
CFPB Credit Card Complaint Data
Peter Leppik
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September 26, 2012
You must build trust with your customers
Keith Schorah
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September 25, 2012
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