Krista's responsibilities include design, implementation and reporting of customer and lost-customer studies. Playing the role of day-to-day account manager, Krista works with clients and Walker teams to design qualitative and quantitative research studies, drive the implementation of those studies, and interpret the data and analyses to formulate executive-oriented findings and recommendations.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.